support desk

Support is at the core of our service offering.

We have a dedicated support team to deal with all queries who are trained in all aspects from platform usage and technical queries, to print orders and fulfilment.

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1

You choose how

Communicate with us in whichever way you find convenient. We have a dedicated support line and you will receive a dedicated support email to handle your queries or alternatively you can contact us directly via the Brand iQ platform.

2

Scalability

As standard we provide support to all our super users, but with our enhanced support services this can be extended to provide support to your end users or even out of normal working hours support.

3

Service Level Agreement

We pride ourselves on the support we provide. We operate strict SLAs around the technology and the support we offer.

4

Transparency

All support queries are logged and tracked to ensure that we can provide transparency on how quickly and efficiently we deal with support queries. This also helps us to continually monitor KPIs and improve our service.

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Brand iQ UK Operated By Brand iQ