Support Desk
Support is at the core of our service offering.
We have a dedicated support team to deal with all queries and are trained in all aspects of our software. From platform usage and technical queries to print orders and fulfilment - we are here to help.
You choose how
Communicate with us in whichever way you find convenient. We have a dedicated support line and email address to help handle your queries. Alternatively, you can contact us directly via the Brand iQ platform.
Scalability
As standard, we provide support to all our super users but, with our enhanced support services, this can be extended to provide help to your end-users. We even run an out of hours support desk to help you outside working hours.
Service Level Agreement
We pride ourselves on the support we provide. We operate strict SLAs around the technology and the support we offer.
Transparency
All support queries are logged and tracked to ensure that we can provide transparency on how quickly and efficiently we deal with support queries. This also helps us to continually monitor KPIs and improve our service.
Discover other services
template build
Brand templates help you create customisable content quickly whilst staying on-brand
onboarding & training
Get the most from the platform with our on boarding and training programs
Ready to speak to one of our experts and find out how we can support your brand?
Book a demo