support desk

Support is at the core of our service offering.

We have a dedicated support team to deal with all queries and are trained in all aspects of our software. From platform usage and technical queries to print orders and fulfilment - we are here to help.

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1

You choose how

Communicate with us in whichever way you find convenient. We have a dedicated support line and email address to help handle your queries. Alternatively, you can contact us directly via the Brand iQ platform.

2

Scalability

As standard, we provide support to all our super users but, with our enhanced support services, this can be extended to provide help to your end-users. We even run an out of hours support desk to help you outside working hours.

3

Service Level Agreement

We pride ourselves on the support we provide. We operate strict SLAs around the technology and the support we offer.

4

Transparency

All support queries are logged and tracked to ensure that we can provide transparency on how quickly and efficiently we deal with support queries. This also helps us to continually monitor KPIs and improve our service.

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