2 years ago
B2B and D2C fulfilment for the Samaritans
Katie Armstrong
Centralisation of fulfilment for Samaritans
With over 200 branches across the UK and Republic of Ireland, more than 20,000 volunteers and Millions of supporters it is imperative that the Samaritans have an efficient and automated supply chain and fulfilment solution.
Brand iQ ensures that all materials, merchandise and products can be easily ordered online through a variety of sales channels including Shopify and then managed and fulfilled from a central location. Stock inventory is managed in real-time via Brand iQ and the entire process is automated end-to-end including integration with the chosen couriers. Whether it's a large order shipping to a Samaritans branch ahead of an event or a single merchandise order being sent direct to a consumer, the same automated process is used ensuring a fast and cost-effective solution.
All inventory, order and usage data is stored centrally in Brand iQ allowing the Samaritans to obtain real-time data helping them to forecast and manage stock inventory.
The solution is extended to provide a complete solution incorporating customer support and a customer centric returns process reducing the load on the Samaritans staff.
Brand iQ ensures that all materials, merchandise and products can be easily ordered online through a variety of sales channels including Shopify and then managed and fulfilled from a central location. Stock inventory is managed in real-time via Brand iQ and the entire process is automated end-to-end including integration with the chosen couriers. Whether it's a large order shipping to a Samaritans branch ahead of an event or a single merchandise order being sent direct to a consumer, the same automated process is used ensuring a fast and cost-effective solution.
All inventory, order and usage data is stored centrally in Brand iQ allowing the Samaritans to obtain real-time data helping them to forecast and manage stock inventory.
The solution is extended to provide a complete solution incorporating customer support and a customer centric returns process reducing the load on the Samaritans staff.
About Samaritans
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and the Republic of Ireland, often through its telephone helpline.
To find out more about the Samaritans visit: https://www.samaritans.org/
Do you need a fulfilment solution for your business? Get in touch with us at hello@brand-iq.net
To find out more about the Samaritans visit: https://www.samaritans.org/
Do you need a fulfilment solution for your business? Get in touch with us at hello@brand-iq.net
